Important Information

Remarks

• • Free ground shipping with orders over $99.00 in the continental USA, excluding Alaska and Hawaii. For Alaska and Hawaii, the shipping is a flat fee of $20.00 with orders over $99.00. The order amounts are excluding state or federal taxes and/or any customs or duties.
  • After order is shipped, you will receive a tracking code by email to conveniently track the status of the parcel.
  • We insure each order during the time of transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by Mālama Mat™ and transfer of responsibility in the same way.
  • Alternatively if Mālama Mat is advised to leave the parcel at unattended premises and no signature is received this also constitutes a transfer of responsibility.
  • We reserve the right to change or discontinue FREE SHIPPING at any time.
  • In order to keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.

** If you are unsure of anything, just get in touch with us, we will be delighted to help. Note on custom tax and duties Orders within the United States will be charged accordingly any Taxes stipulated by the State in which the purchase was made. These charges will be applied upon purchasing the goods. Any customs or import duties outside the United States are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We take pride in our reputation for quality, value, and sustainability to the environment. If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund. Mālama Mat returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in original package, and with all paperwork, parts and accessories to ensure credit. No returns can be made on FINAL SALE items. Items purchased at a retail store may not be returned to our online store. How to return an item: Prior to returning an item(s), contact a Customer Service Representative within 30 days of delivery at customerservice@malamamat.com. Please supply the order number, item number from your original confirmation email,and return reason as well as your email address and phone number, Use your own shipping method: Repack the item(s) you wish to return securely in the original product packaging, if possible. Write Return Sales number on a piece of A4 paper and ship along with the goods. If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Send the return package to the following address: Mālama Mat 15405 27th Avenue East Tacoma. WA 98445 All return shipping charges must be prepaid. We do not accept C.O.D. deliveries. It is recommended that you use UPS or Insured USPS for your return. Keep the Return Tracking Number for your return package to monitor delivery status. Damaged or Defective Items If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at customerservice@malamamat.com. Please supply the order number, item number, photo of defect products and return reason from your original confirmation email, as well as your email address and phone number. Mālama Mat will make every reasonable effort to assist you with your return. If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately customerservice@malamamat.com. Please have your order number available when you send emails. Once we receive the goods, we will email you notification of your refund or exchange. We will process your request as fast as we can. Guaranteed!

All prices are in US dollars. The following credit cards / payment methods are accepted: VISA, MASTERCARD, PAYPAL, AMEX. Our prices do not include relevant overseas duties or other customs charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to Mālamamats.com we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure.

Consumer war one year limited warrantyMālama Mat products are warranted to maintain the texture and appearance for a period of one year from the date of purchase. The exclusive limited warranty does not cover abnormal wear or appearance change due to abusive treatment, repetitive mechanical traffic and chemical exposure.Mālama Mat products are not suitable to use on rocky, sharp surfaces or puppy paws! Mālama Mat Sand Free material is made of HDPE, PE, PVC and Polyester and these materials are flammable. Keep out of reach of flame or fire. This warranty is only intended to cover wear properties of the material as manufactured. As Mālama Mats are handmade and the mat material is a dual layer weaved HDPE, small “runs” like a nylon stocking gets can be expected. This is due to one weave ending and another weave beginning in the interest of using all material so as to be Eco Friendly. The “runs” have no negative effect on strength. Rather each Mālama Mat is unique. If material does exhibit a defect other than the above described “runs”, it is at our discretion to repair or replacement of the defective material. Shipping and handling charges, are not included. Consumer Colorfastness | year limited warranty Sand-Free material is warranted to resist signs of permanent discoloration as a direct result of a manufacturing defect within one year of the date of purchase. It does not include gradual fading. If material does exhibit a defect, it is at our discretion to repair or replacement of the defective material. Shipping and handling charges, are not included. The exclusive limited warranty does not cover discoloration due to excessive wear, chemical exposure, or foreign contaminants. This warranty only is intended to cover color fastness properties of the material as manufactured. This warranty covers Mālama Mat Sand-Free material when properly used. The exclusive limited warranty is for the purchaser only and is non-transferable.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from us. Your Privacy is of the utmost priority to us at Mālama Mat. PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view. What websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. When you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. As you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal) email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

how long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Embedded content from other websites. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. How we protect your data Technical measures such as encryption; security measures such as two factor authentication. What data breach procedures we have in place Internal reporting systems and contact mechanisms are in place to protect your information. What third parties we receive data from We may receive data from advertisers and other third-party data entities. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store–you can read more about how WordPress uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising: COMMON LINKS INCLUDE: FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are an European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts. We might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records, unless and until you ask us to delete this information. WooCommerce We collect information about you during the checkout process on our store. What we collect and store While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them. Who on our team has access? Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information, what was purchased, when it was purchased and where it should be sent
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you. What we share with others We share information with third parties who help us provide our orders and store services to you; for example Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe including information required to process or support the payment, such as the purchase total and billing information. Please see thePayPal Privacy Policy for more details.

Please see https://stripe.com/us/privacy for Stripe Privacy Policy.

Security Logs The IP address of visitors, user ID of logged in users, and username of login attempts, are conditionally logged to check for malicious activity, to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days. How long we retain your data We retain security logs of data for 60 days. Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. By enabling this protection, the IP address of a visitor to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

CHANGES We may update this privacy policy from time to time. In order to reflect for example, changes to our practices or for other operational, legal or regulatory reasons. contact us For more information about our privacy practices or if you have questions, or if you would like to make a complaint, please contact us by email at dillon@malamamat.com. Or by mail using the details provided below: 15405 27th Avenue East, Tacoma, WA, 98445, United States Thank you.