We take pride in our reputation for quality, value, and sustainability to the environment. If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund. Mālama Mat returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in original package, and with all paperwork, parts and accessories to ensure credit. No returns can be made on FINAL SALE items. Items purchased at a retail store may not be returned to our online store. How to return an item: Prior to returning an item(s), contact a Customer Service Representative within 30 days of delivery at email@example.com. Please supply the order number, item number from your original confirmation email,and return reason as well as your email address and phone number, Use your own shipping method: Repack the item(s) you wish to return securely in the original product packaging, if possible.
Write Return Sales number on a piece of A4 paper and ship along with the goods. If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Send the return package to the following address: Mālama Mat 15405 27th Avenue East Tacoma. WA 98445 All return shipping charges must be prepaid. We do not accept C.O.D. deliveries. It is recommended that you use UPS or Insured USPS for your return. Keep the Return Tracking Number for your return package to monitor delivery status. Damaged or Defective Items If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at firstname.lastname@example.org. Please supply the order number, item number, photo of defect products and return reason from your original confirmation email, as well as your email address and phone number. Mālama Mat will make every reasonable effort to assist you with your return. If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately email@example.com. Please have your order number available when you send emails. Once we receive the goods, we will email you notification of your refund or exchange. We will process your request as fast as we can. Guaranteed!