Shipping Info
Remarks
- Free ground shipping with orders over $100.00 in the continental USA, excluding Alaska and Hawaii. For Alaska and Hawaii, the shipping is a flat fee of $20.00 with orders over $100.00. The order amounts are excluding state or federal taxes and/or any customs or duties.
- After order is shipped, you will receive a tracking code by email to conveniently track the status of the parcel.
- We insure each order during the time of transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by Mālama Mat™ and transfer of responsibility in the same way.
- Alternatively if Mālama Mat is advised to leave the parcel at unattended premises and no signature is received this also constitutes a transfer of responsibility.
- We reserve the right to change or discontinue FREE SHIPPING at any time.
- In order to keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.
Payment
All prices are in US dollars. The following credit cards /
payment methods are accepted: VISA, MASTERCARD, PAYPAL, AMEX.
Our prices do not include relevant overseas duties or other
customs charges that may be incurred and are beyond our control.
You confirm that the credit card that is being used is yours or
that you have been specifically authorized by the owner of the
credit card to use it. All credit card holders are subject to
validation checks and authorization by the card issuer. If the
issuer of your credit card refuses to authorize payment to
Mālamamats.com we will not be liable for any delay or
non-delivery. We take all reasonable care to make our site
secure.
Warranty
Consumer wear one year limited warrantyMālama Mat products are warranted to maintain the texture
and appearance for a period of one year from the date of
purchase. The exclusive limited warranty does not cover
abnormal wear or appearance change due to abusive treatment,
repetitive mechanical traffic and chemical exposure.Mālama
Mat products are not suitable to use on rocky, sharp
surfaces or puppy paws! Mālama Mat Sand Free material is
made of HDPE, PE, PVC and Polyester and these materials are
flammable. Keep out of reach of flame or fire. This warranty
is only intended to cover wear properties of the material as
manufactured. As Mālama Mats are handmade and the mat
material is a dual layer weaved HDPE, small “runs” like a
nylon stocking gets can be expected. This is due to one
weave ending and another weave beginning in the interest of
using all material so as to be Eco Friendly. The “runs” have
no negative effect on strength. Rather each Mālama Mat is
unique. If material does exhibit a defect other than the
above described “runs”, it is at our discretion to repair or
replacement of the defective material. Shipping and handling
charges, are not included.
Consumer Colorfastness | year limited warranty
Sand-Free material is warranted to resist signs of permanent
discoloration as a direct result of a manufacturing defect
within one year of the date of purchase. It does not include
gradual fading. If material does exhibit a defect, it is at
our discretion to repair or replacement of the defective
material. Shipping and handling charges, are not included.
The exclusive limited warranty does not cover
discoloration due
to excessive wear, chemical exposure, or foreign
contaminants. This warranty only is intended to cover color
fastness properties of the material as manufactured. This
warranty covers Mālama Mat Sand-Free material when properly
used. The exclusive limited warranty is for the purchaser
only and is non-transferable.
Cancelling Orders
Amend Or Cancel Order
Change of order or cancellation is not allowed after
confirmation email is sent. NOTE: If you are unsure of
anything, please don’t hesitate to get in touch with us,
we will be so delighted to help you.