Shipping, Payment and Warranty Info

Shipping Info Remarks
  • Free ground shipping with orders over $100.00 in the continental USA, excluding Alaska and Hawaii. For Alaska and Hawaii, the shipping is a flat fee of $20.00 with orders over $100.00. The order amounts are excluding state or federal taxes and/or any customs or duties.
  • After order is shipped, you will receive a tracking code by email to conveniently track the status of the parcel.
  • We insure each order during the time of transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by Mālama Mat™ and transfer of responsibility in the same way.
  • Alternatively if Mālama Mat is advised to leave the parcel at unattended premises and no signature is received this also constitutes a transfer of responsibility.
  • We reserve the right to change or discontinue FREE SHIPPING at any time.
  • In order to keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.
** If you are unsure of anything, just get in touch with us, we will be delighted to help. Note on custom tax and duties Orders within the United States will be charged accordingly any Taxes stipulated by the State in which the purchase was made. These charges will be applied upon purchasing the goods. Any customs or import duties outside the United States are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Payment All prices are in US dollars. The following credit cards / payment methods are accepted: VISA, MASTERCARD, PAYPAL, AMEX. Our prices do not include relevant overseas duties or other customs charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to Mā we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure.
Warranty Consumer wear one year limited warrantyMālama Mat products are warranted to maintain the texture and appearance for a period of one year from the date of purchase. The exclusive limited warranty does not cover abnormal wear or appearance change due to abusive treatment, repetitive mechanical traffic and chemical exposure.Mālama Mat products are not suitable to use on rocky, sharp surfaces or puppy paws! Mālama Mat Sand Free material is made of HDPE, PE, PVC and Polyester and these materials are flammable. Keep out of reach of flame or fire. This warranty is only intended to cover wear properties of the material as manufactured. As Mālama Mats are handmade and the mat material is a dual layer weaved HDPE, small “runs” like a nylon stocking gets can be expected. This is due to one weave ending and another weave beginning in the interest of using all material so as to be Eco Friendly. The “runs” have no negative effect on strength. Rather each Mālama Mat is unique. If material does exhibit a defect other than the above described “runs”, it is at our discretion to repair or replacement of the defective material. Shipping and handling charges, are not included. Consumer Colorfastness | year limited warranty Sand-Free material is warranted to resist signs of permanent discoloration as a direct result of a manufacturing defect within one year of the date of purchase. It does not include gradual fading. If material does exhibit a defect, it is at our discretion to repair or replacement of the defective material. Shipping and handling charges, are not included. The exclusive limited warranty does not cover discoloration due to excessive wear, chemical exposure, or foreign contaminants. This warranty only is intended to cover color fastness properties of the material as manufactured. This warranty covers Mālama Mat Sand-Free material when properly used. The exclusive limited warranty is for the purchaser only and is non-transferable.
Cancelling Orders Amend Or Cancel Order Change of order or cancellation is not allowed after confirmation email is sent. NOTE: If you are unsure of anything, please don’t hesitate to get in touch with us, we will be so delighted to help you.