Shipping Info
Remarks
- Free ground shipping with orders over $100.00 in the continental USA, excluding Alaska and Hawaii. For Alaska and Hawaii, the shipping is a flat fee of $20.00 with orders over $100.00. The order amounts are excluding state or federal taxes and/or any customs or duties.
- After order is shipped, you will receive a tracking code by email to conveniently track the status of the parcel.
- We insure each order during the time of transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfilment by Mālama Mat™ and transfer of responsibility in the same way.
- Alternatively if Mālama Mat is advised to leave the parcel at unattended premises and no signature is received this also constitutes a transfer of responsibility.
- We reserve the right to change or discontinue FREE SHIPPING at any time.
- In order to keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.
Payment
All prices are in US dollars. The following credit cards / payment
methods are accepted: VISA, MASTERCARD, PAYPAL, AMEX. Our prices do not
include relevant overseas duties or other customs charges that may be
incurred and are beyond our control. You confirm that the credit card
that is being used is yours or that you have been specifically
authorized by the owner of the credit card to use it. All credit card
holders are subject to validation checks and authorization by the card
issuer. If the issuer of your credit card refuses to authorize payment
to Mālamamats.com we will not be liable for any delay or non-delivery.
We take all reasonable care to make our site secure.
Warranty
Consumer wear one year limited warrantyMālama
Mat products are warranted to maintain the texture and appearance for a
period of one year from the date of purchase. The exclusive limited
warranty does not cover abnormal wear or appearance change due to
abusive treatment, repetitive mechanical traffic and chemical
exposure.Mālama Mat products are not suitable to use on rocky, sharp
surfaces or puppy paws! Mālama Mat Sand Free material is made of HDPE,
PE, PVC and Polyester and these materials are flammable. Keep out of
reach of flame or fire. This warranty is only intended to cover wear
properties of the material as manufactured. As Mālama Mats are handmade
and the mat material is a dual layer weaved HDPE, small “runs” like a
nylon stocking gets can be expected. This is due to one weave ending and
another weave beginning in the interest of using all material so as to
be Eco Friendly. The “runs” have no negative effect on strength. Rather
each Mālama Mat is unique. If material does exhibit a defect other than
the above described “runs”, it is at our discretion to repair or
replacement of the defective material. Shipping and handling charges,
are not included.
Consumer Colorfastness | year limited warranty
Sand-Free material is warranted to resist signs of permanent
discoloration as a direct result of a manufacturing defect within one
year of the date of purchase. It does not include gradual fading. If
material does exhibit a defect, it is at our discretion to repair or
replacement of the defective material. Shipping and handling charges,
are not included. The exclusive limited warranty does not cover
discoloration due to excessive
wear, chemical exposure, or foreign contaminants. This warranty only is
intended to cover color fastness properties of the material as
manufactured. This warranty covers Mālama Mat Sand-Free material when
properly used. The exclusive limited warranty is for the purchaser only
and is non-transferable.
Cancelling Orders
Amend Or Cancel Order
Change of order or cancellation is not allowed after confirmation email is sent. NOTE: If you are unsure of anything, please don’t hesitate to get in touch with us, we will be so delighted to help you.